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Management Information is available in a timely, accurate and reliable manner
Management Information is used to understand performance
Plans are formulated on the basis of performance data
We hold meetings to monitor the implementation of specific plans
The allocation of resources is regularly reviewed and adjustments are made as required
Every department has at least a monthly meeting to review their performance
All meetings have agendas which are followed
Action items, focused on performance improvement, are generated at each meeting and followed through to completion
We celebrate the completion of actions as well as comment on incompletions
Agendas, action logs and performance data are available to all perfromance meeting attendees
Performance data is made available in time for me to change my behaviour and hit my target
Actions are put in place immediately when we deviate from performance targets
Deviations from plans and corrective actions are documented for further analysis and to promote continuous improvement
Everybody in the organisation understands their job role and knows what is expectations of them
Job descriptions and responsibilities are updated as required, following the defined process
The company vision is clearly articulated and well understood by all employees
All employees understand the business objectives
The company vision helps me focus on the right activities and make the right decisions
Our management clearly understands it's leadership role ?
My managers convey through their actions their belief and buy-in to the corporate vision ?
Management practices open and honest communication
Values are displayed in the behaviours of employees
Management encourages desirable behaviors through coaching of peers and other employees
Employees at all levels are encouraged to speak their minds
Employees know where to go for coaching / support
Management pro-actively seeks feedback
All employees are given regular, constructive feedback and coaching on their performance
All meeting attendees come to the meeting fully prepared
Attendees bring results of structured problem solving sessions to the relevant meetings
Meetings are conducted even when the responsible manager is unable to attend
We critically review and challenge performance, goals and norms to promote continuous improvement
The organisation views performance measures and regular meetings as critical to continuous operational improvement
Rigorous problem solving techniques are used to assist management decision making
We always focus on areas with the highest impact
We involve a diverse cross-functional teams in problem solving
We focus on solutions and outcomes and not just raising issues and discussing problems
Leadership takes the initiative to define and execute tactical plans
Management ensures good communication throughout the organisation
Management appropriately responds to feedback and input
Employees feel free to raise issues for resolution without fear of recriminations
All employees are aware of, and have complete buy-in to, company initiatives and business imperatives
All employees feel empowered to make decisions around their accountabilities and responsibilities
My performance targets are aligned with department and company goals
Work is structured around processes not functions
Cross-functional teams are common in the organisation
We take early action to prevent unsatisfactory results
We utilize planning tools wherever possible
It is normal for us to develop scenarios, test alternatives and plan for contingencies
We accept errors and learn from each other's mistakes
I am encouraged to challenge the status quo
The leaders set the direction, pace, and tone
Tactical and strategic decisions are based on data analysis versus “gut feel”
We all use the appropriate data to make decisions
Employees possess the skills required for their roles
I have a training plan
I trust the leadership
I know when my behaviours are aligned with my objectives
Collaborative efforts are valued and rewarded
We are not afraid to make difficult decisions or tolerate short-term difficulties in order to achieve our long-term goals
We rapidly eliminate and overcome all roadblocks, hurdles, obstacles, etc.